Date Posted: 2026-06-02 Country: United States of America Location: US-NC-REMOTE Position Role Type: RemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems. Security Clearance Type: None/Not Required Security Clearance Status: Not RequiredAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. TheSenior Manager, CustomerAdvancementis aleader forthedevelopment andsustainment ofCollins Aerospace’sAirline and Lessor channel strategies and processes. The rolefacilitatesacrossmultiple internal and external stakeholders to ensuresuccessful execution ofpriorities aligned with Collins Aerospaceobjectives.

As a member of theCustomerAdvancementteam, theSenior Manageris responsible forleadingchanneldata and insights, includingstrategy,methodology,digitaloptimizationand continuous improvement. These insightssupportestablishment ofauthoritativereferencefor airline and lessor channel dynamics, includingbusiness models, trends, and innovations.TheCustomerAdvancementteamis responsible forfostering alignment of the go-to-market strategies and channel requirements with Collins strategic plans and technical roadmaps.

This role is remote, however, the preference is the wining candidate sit near in a Collins facility in the United States.

What You Will Do ChannelReporting Metrics,Processes, and Strategic Interpretation • Responsibleto define necessarydatasetsfor functional and enterprise knowledgeto be used intacticalcustomerexecution andstrategicdevelopment. Ensuredata setaccuracyandefficiency of storage and extraction

• Leadcapture ofsegment datavia multiple techniques including Voice of Customer, Region VPs | Account Executive (AE) team, Aftermarket and SBU feedback, customer sessions, external engagements, expert 3rdparty inputs, andfacilitatedworkshopsin support of customer strategy development

• Establish processes and expectationsfor aggregatingmetricsutilizingSalesforce, Voice of Customer,and otherprimary and secondarymethods.Leadingcollaboration with OE Account organizations and Customer Support to ensureaOneCollinsmethodology

• Responsible to provide monthly and quarterly reporting asappropriate insupport of pursuit review engagements as part of pursuit discipline and accountability

Voice of Customer • Responsible tovigorouslyenhance and evolveAirlines & LessorsVoice of Customer processes and collection,providingleadership andexpertiseofmethodologiesto ensure consistentandaccuratedata collectionin a manner aligned withtheSales Enablement and Strategic Intelligence(SESI)organization

• Sponsor the captureofactionable intelligence across the customer facing organizationand create corresponding strategies that support airlineand CollinsNet Promoter Scores (NPS).

• Responsible forestablishingclosecollaboration with OE Account Management,Customer Support, andSESIteams to ensure aOneCollinsprocess

SalesforceCRMStrategic Optimization

• Support strategic development and implementation ofSalesforce, in collaboration withtheSESIteam,tooptimizeefficient extraction ofAirline & Lessor key performance indicatorsand insights.

• Bringreporting metricexpertiseto bear in futureSalesforcedevelopmentsand evolutions

CustomerCategorizationModeling • Co-leadthe upgradeand roll outofthe customer categorizationmodelacross the enterpriseto incorporate thevalue and complexity ofadditionalvalue streams (e.g.wheels and brakes, navigation, etc.).Theairlineprofitability measuresmust be refined for deep fidelity and continuously upgraded

• The model, updated twice/annum,is a foundational toolthatinformsstrategicalignmentand resource prioritization togrowstrategiccustomersandregions

Strategic Pursuit| Capture • Supportstrategic pursuit and capturebydeliveringcuratedinsights fromthe channelreportingand strategic interpretation responsibilities outlined above

Systems | Solutions Development • Supportaggregation ofcustomer trends and requirementsindevelopment of new and evolved systems offerings

TransformationSupport, including CE&S Playbook • Provide supporton transformation initiatives,includingimplementation of the CE&S playbook in the Airlines & Lessors channel, and otherprojects asappropriate

Talent Development • As acustomeradvancementleader,support development of high-potential talentandmentor juniorand potentialCustomerAdvancement, Business Development and Account Executive associates

Qualifications You Must Have • Typically requires a University Degree and minimum 10 years prior relevant experience oran Advanced Degree in a related field and minimum 7 years of experience

• AdvancedExcelproficiency, including functions, macros, pivot tables, etc.

• Previous experience with the global airline and lessor channel, including revenue streams, business models, segment dynamics, trends, airline brand/value positions, etc.

• PowerPointmastery

• Data visualization toolexpertise(e.g.Tableau)

Qualifications We Prefer • Experience with the Collins product and service portfolio and business models

What We Offer​ • Medical, dental, and vision insurance ​

• Three weeks of vacation for newly hired employees ​

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option ​

• Tuition reimbursement program ​

• Student Loan Repayment Program ​

• Life insurance and disability coverage ​

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection ​

• Birth, adoption, parental leave benefits ​

• Ovia Health, fertility, and family planning ​

• Adoption Assistance          ​

• Autism Benefit ​

• Employee Assistance Plan, including up to 10 free counseling sessions ​

• Healthy You Incentives, wellness rewards program ​

• Doctor on Demand, virtual doctor visits ​

• Bright Horizons, child and elder care services ​

• Teladoc Medical Experts, second opinion program ​

•  And more!

​ Learn More & Apply Now!​ Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today. *Please ensure the role type (defined below) is appropriate for your needs before applying to this role. ​ Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed. ​ *Position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

​ At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. ​

​ Apply now and be part of the team that’s redefining aerospace, every day.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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